Returns & Refunds.

01 — Overview

We stand behind our mats.

Jamroots Graphic produces premium doormats — many made specifically for your order. Because of that, returns work differently for standard catalog designs versus custom or personalized mats.

This policy applies to purchases made through our website. Shipping costs are usually non-refundable unless we made an error or the item arrived damaged or defective.

02 — Eligibility

What can be returned.

Catalog / ready designs: unused mats in original condition may be eligible for return within 14 days of delivery if they were not personalized and match the product page description. Contact us first for approval and a return address.

Custom and personalized mats (names, logos, approved artwork) are made to order after proof approval and are generally non-refundable, except for manufacturing defects or our error.

• Not eligible: mats showing outdoor wear, dirt, cuts, or alterations after delivery.
• Not eligible: change of mind on custom designs once you approved the digital proof.
• Wrong item sent by us: we will replace or refund — tell us right away with photos.

03 — How to Start

Starting a return request.

1. 01
   Email us

   Include your order number, product name, and reason for the return.

2. 02
   Share photos

   Clear photos of the mat and packaging help us review quality or transit issues quickly.

3. 03
   Wait for approval

   If approved, we’ll send return instructions. Do not ship items back without confirmation.

04 — Defects & Damage

If something arrives wrong.

Inspect your mat when it arrives. If there is a print defect, material flaw, or shipping damage, contact us within 7 days of delivery with photos. We will arrange a replacement or refund as appropriate.

Normal coir shedding on first use, slight color variation from screen to material, and outdoor weathering over time are not defects.

05 — Refunds

How refunds are issued.

Approved refunds are issued to the original payment method after we receive and inspect a returned catalog item (or after we confirm a defect that does not require a return). Processing can take several business days depending on your bank or card issuer.

06 — Contact

We’re here to help.

Email info@jamrootsgraphic.com with “Return request” in the subject line. We’ll take care of you.